Sector-Specific Policy
7.1 We recognise that certain sectors of the economy have features which require special consideration from a consumer protection angle, whether because of monopoly, imbalance of information between providers and consumers, health and safety concerns, or other reasons. These include:
- Financial services, particularly banking and pensions
- Insurance (including bundled products such as travel insurance, extended warranties, payment protection insurance), exclusions, warranties, claims handling
- Professional advice
- Property
- Utilities, including water, gas and electricity
- Transport, including fuel
- Small retail goods
- Large retail goods (eg cars)
- Food
- Healthcare, including pharmaceuticals
- Internet accessed services (including online data and ID protection)
Questions
- What are the specific problems in these sectors?
- What sector-specific policy responses are required?
